User support and assistance
This group handles the problems encountered by IT users on a daily basis by offering them rapid diagnostics and solutions. They are also responsible for the installation of individual workstations and making sure they function smoothly.
Production and operations
These employees are responsible for operations on a daily basis in line with quality, costs and delivery time targets. They supply users with IT resources, including telephones and video-conferencing, anticipate possible malfunctions, and integrate new software and hardware into existing systems.
Studies, development and integration
These teams analyse, develop and parameterize new software. IS project managers supervise and coordinate the development of information systems from the draft project to implementation among users.
Consulting
This "skills family" covers:
- domain and customer commitments,
- information systems management,
- information systems and processes troubleshooting,
- information systems architecture.
These teams propose, develop and adapt information systems to reach the performance standards set by the group and by the Renault-Nissan Alliance.
Information technology expertise
These specialists devise and validate hardware, software and telecom solutions that correspond to users' needs and function correctly at controlled costs.