Renault.com - FREQUENTLY ASKED QUESTIONS

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FREQUENTLY ASKED QUESTIONS

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Frequently asked questions

Customers

How can I find a Renault dealership in my country?

To find your nearest Renault dealership, log on to your Renault country website (via the country list on the home page of Renault.com). On the home page of your country website, click on "Find a dealer". Enter your location or postcode, then click on “Search”.

Where can I obtain brochures about Renault products?

To view or request a brochure about a particular vehicle, visit your Renault country website (via the country list on the home page of Renault.com).

When do I need to have my Renault vehicle serviced? How do I service my car?

To find out when to have your Renault serviced, look up the user manual included with your vehicle when you purchased it. Look in the Vehicles section to find out about the range of services offered by Renault.

For more detailed information, log on to your Renault country website (via the country list on the home page).

Is there a purchase simulator or configurator on the website?

Log on to your Renault country website to check whether it has a purchase simulator or configurator.

Where can I find the price of a vehicle?

The prices of vehicles are listed on your Renault country website (via the country list on the home page).

What is the interest rate on financing to buy a Renault?

The interest rate on financing depends on the country you live in. Log on to your Renault country website to find out the conditions for buying on credit in your country.

Where can I obtain a European Certificate of Conformity?

To obtain a European Certificate of Conformity, send a request by regular mail to the address below. Please indicate the chassis number, serial number and engine number of your vehicle:

Site Equinove – Bâtiment Arcade
Service homologations attestations et plaques
13, avenue Paul Langevin
92359 Le-Plessis-Robinson
France

Where can I obtain my car radio code?

You can obtain your car radio code from your nearest Renault dealership. You will need to show your vehicle registration papers.

To find your nearest Renault dealership, log on to your Renault country website (via the country list on the home page of Renault.com).

On the home page of your country website, click on "Find a dealer". Enter your location or postcode, then click on “Search”.

When can I obtain the sustainable development report?

The Annual Report contains a chapter on sustainable development.

Where can I obtain the Annual Report?

You can download the Annual Report in two formats: PDF and Interactive PDF. The document is available in Finance > Presentations & documents.

Note: Renault does not issue the Annual Report in hard copy.

What are the Renault brand’s locations around the world?

You can see Renault’s worldwide locations in the Renault Atlas PDF file and the “Interactive World Map” animation.

Where can I find Renault’s worldwide sales figures (by region)?

All the sales figures by region are contained in the Renault Atlas PDF file.

What is Renault’s address in my country?

To find the relevant Renault address for you, log on to your Renault country website via the country list on the home page of Renault.com. Or select your country on the “Interactive World Map” animation.

What is the address of Renault’s head office?

You can contact the head office at the following address:

Renault
13-15, Quai Le Gallo
92109 Boulogne-Billancourt Cedex
France

Reception: +33 1 76 84 04 04

How can I contact Renault Customer Service?

To contact the Customer Relations Service, log on to your Renault country website (via the country list on the Renault.com home page).

If you live in France, the address of the Customer Relations Service is:

Renault s.a.s.
Service Relation Client
FR EQV ARC 1 05
13/15, quai Alphonse Le Gallo
92100 Boulogne-Billancourt cedex - France

Tel. 0810 40 50 60
contact.client@renault.fr

How can I contact Renault Human Resources in my country?

To contact Renault Human Resources in your country, go into the Careers section. If you can’t find a Human Resources address for your country, go into the “Interactive Map” section and look up the head office of your Renault subsidiary or importer.

What is the phone number for Renault Human Resources?

Renault Human Resources cannot be contacted by phone. They are contactable by email or regular mail.

What stage is Renault at in developing an electric car?

For more information about the electric car, read our focus.

What is the fuel consumption of each Renault model?

To find out how much fuel a specific Renault model consumes, log on to your Renault country website.

What are the environmental actions implemented in each Renault plant?

The Renault.com website has factsheets about all the environmental and social actions implemented every year at Renault sites around the world.

Does Renault have its own design school?

Renault does not have its own design school. However, the group has six design centers, which recruit a majority of young designers.

Why aren’t concept and show cars ever marketed?

A concept car is a prototype built to showcase new styling and technology. Concept cars are displayed at motor shows to gauge the public’s reaction to new, unconventional designs. Concept cars do not go into production.

A show car is a vehicle created for display at motor shows to gauge the public’s reaction to new models and styling. Show cars are the product of exercises in design and potentially foreshadow future models.

Is there a shop that sells Renault merchandising?

For all official Renault brand merchandising, log on to the Renault Merchandising website. In France, these products can be purchased at Renault dealerships and at L'Atelier Renault on the Champs-Élysées in Paris (lien).

How can I obtain Renault sponsorship?

Renault has opted to base its public relations strategy on all areas that relate to its core business. That includes road safety, the environment and automotive sport.