Quality is one of the company's key strategic areas and is the first commitment made publicly by Renault's President and CEO as part of Renault Commitment 2009.

The people working at the Quality Function are 100% involved in operational activities. Their role is to support, advise, teach and audit the operational staff responsible for vehicle conformity from design right through to customer delivery.
 
The Quality Function is cross-functional. It covers all automotive sectors – design, manufacturing, purchasing, logistics and sales – at all Renault sites worldwide.

The Quality Function brings together highly diverse professions around key processes that all have one aim: customer satisfaction.

 Project quality assurance

• Quality assurance engineers ensure that quality objectives are met throughout the development of new vehicles and components (engines, gearboxes or accessories). They establish and implement quality targets, and approve milestone passage according to the quality levels attained.
• Range coordination engineers organize and coordinate product quality assessments from the stylists' model through to market launch. Their job is to swiftly detect the real and potential defects of the vehicles in the project and production phases, with a view to their elimination.
• General Project Safety Engineers and Dependability Engineers ensure that the product delivered to the customer is entirely safe and dependable.
  
  

 

Supplier quality
 


Purchasing Quality Experts take part in audits to measure the quality level of potential suppliers. These experts work with progress plans to maintain and improve the quality of suppliers' products.

  
 
Process quality
  

The only way to guarantee the reproducibility of the quality of high-volume production is to continuously apply the company’s standard processes.

 

• Renault Quality System coordinators and auditors contribute to the continuous improvement of processes by analyzing problems encountered in development and volume production. They make sure that improvements are included in standards so that they can be built on.

  
 

Listening to customers
 

Customer survey experts conduct surveys with car buyers to measure how satisfied they are with their vehicle and with the service in the sales and after-sales network. They use the results of these studies to continuously improve customer satisfaction.
   
    

Processing customer problems
  

• Statistics studies experts make precise analyses of statistics from customer databases for the operational staff responsible for resolving quality and reliability problems.
  
  
• To process customer incidents, incident analysts study quality problems and remedy them by imposing a return to conformity or by working with the company functions best qualified to find technical solutions. 
  
  
• Analysts study parts, components and vehicles in the project and volume-production phases. They analyze defects to determine the causes of dysfunction that have an impact on the customer.
   
   
  

Service quality
  

Sales function managers are responsible for implementing company fundamentals on service quality by monitoring customer experience in sales and after-sales. They ensure that customers' experience at each key step in the network contributes to their satisfaction and loyalty.