The different job tasks in the Services department fall into two main areas: techniques and sales and marketing. 

This breaks down into five "skills families": 

• technical writers who draft documents on garage equipment and vehicle repairs; 
• documentalists who transfer technical literature to paper or CD-Rom, ready for circulation; 
• warranty project managers who define and implement the terms of the Renault warranty; 
• services project managers who in the event of an incident liaise between Parts & Accessories, Engineering and the customer. When a new vehicle is being designed, they recommend solutions that will facilitate repairs; 
• course designers, instructors and training coordinators at the after-sales training centre where technical consultants learn about new vehicles and repair techniques.

This breaks down into three "skills families": 

• commercial writers who draft selling aids for new and pre-owned vehicles, local marketing recommendations, and advise on how to organize and run a network (real estate and interior layout of dealerships and garages); 
• course designers, instructors and training coordinators who devise and implement sales training courses; 
• CRM experts who develop Renault's personalized customer relations and customer loyalty schemes.