GROUP

CUSTOMERS

Economic driving: Logan and Sandero 

Renault’s ambition is to provide high-quality affordable individual transport solutions. The Renault group has a wide range of products tailored to the needs of its many customers, and it was the first to market family vehicles meeting environmental and road safety requirements at an attractive price, first with Logan and today with Sandero.

 

 

Ecological and economical vehicles

 

The Renault eco² eco-label showcases the Group’s most economical and ecological vehicles. Through this pioneering approach, Renault informs customers of the environmental results of its vehicles throughout their life cycle, enabling them to make a more ecological choice at no additional cost.

Road safety 

Renault is also a benchmark manufacturer and pioneer in road safety. Building on long experience, Renault is the only manufacturer whose range includes eleven vehicles with 5-star ratings in EuroNCAP crash tests. The aim of the road safety policy is to prevent accidents, correct human error and protect the occupants when accidents occur.

Quality of products and services 

Customer satisfaction demands high-quality products and services, first and foremost. This is an ongoing requirement at Renault, addressed through a process of continuous improvement.

 

To satisfy customers more effectively, Renault takes steps to identify their requirements:

 

  • regular surveys are conducted to assess levels of customer satisfaction with products and services and to see how Renault is perceived in general;
  • a Customer Relations department staffed by almost 200 people listens to customers and provides the most appropriate  solution to their needs;
  • the Renault network, in direct contact with customers, plays an essential role in passing on their viewpoints and concerns.

 

The implementation of this customer management system is reflected in the ISO 9000 certification gained by Market Area, France and the French distribution network.

Disabled drivers 

Renault is actively committed to helping disabled drivers. In France, Renault has:

 

  • published  “En route”, the first practical guide on making cars accessible to disabled people. This guide is available from all Renault dealers and can also be downloaded from the Handi-Services site, which provides information for the disabled (in French only);
  • developed software that allows dealers to find information on the equipment and vehicles best suited to the needs of disabled drivers.
  • In the UK, Renault has long been a partner of Motability, a system to promote the mobility of disabled people.

 

Today the Group is seeking to apply these initiatives more widely at international level.

Production facilities that respect employees and the environment 

Renault also wishes to inform its customers of its approach to social rights and the environment. In compliance with the Group’s values, expressed in its Declaration of Employees’ Fundamental Rights and membership of the Global Compact, Renault selects and encourages its suppliers on the basis of strict principles in terms of human rights and the environment.