GROUP

MANAGEMENT

Management quality is one of the keys to the success of Renault Commitment 2009. The Group’s performance is founded on a managerial organizational structure geared to fast international deployment, and the managers' capacity to set personal objectives that are clear (specifying the indicators and their link with Renault’s key objectives), measurable, monitored and feasible.

Survey on Commitment and Management Quality 

To measure perceived levels of management quality and personnel commitment, Renault called in an international specialist in 2006 to carry out its first employee survey on the subject of "Commitment".

 

A second survey was carried out in 2007 to assess changes since 2006, identify areas for progress, adjust the actions currently in progress and, where necessary, define new ones for 2008.

 

The participation rate remains high at 88.3%, an increase on 2006. This figure reflects the involvement of Renault personnel in the company's future. The level of employee commitment remains one of Renault's strengths. Employees also confirm that the company is very much focused on customer satisfaction and that the quality of its products and services is visible and appreciated by all. They also take a favorable view of Renault's situation compared to the competition with respect to international expansion.

 

The survey is included in Group processes as an aid to continuous improvement.

 

Corporate management training courses 

In 2007, the Group adjusted both the structure and content of its managerial training practices to reflect the findings of the "Commitment" survey.  These are courses of a general nature aimed primarily at managers. The aim is to develop cross-functionality and a shared culture between all employees.
More than 1,200 trainees followed a Renault Management course in 2007.

Coaching 

To contribute to improving management practices, individual and collective coaching systems have been developed for management committees that are keen to build their managerial qualities. Through management workshops, they can work on developing cooperative relations or managing complex situations.